Refund Policy
We assure you that all our products undergo multiple levels of quality inspections before being shipped out.
However, if your item is delivered damaged, we will replace or refund it within 30 days under the following conditions:
Replacement or Refund Conditions
You must request a replacement or refund by sending an email to support@cosmeticshubkorea.com within 30 days of receiving the product.
Title your email as follows: “Replacement/Refund Request for (#Order Number)”.
Clearly state in your email:
Your full name used for the order.
The name of the items.
Clear, close-up videos of the issue.
A detailed description of the issue.
Important Notes
Manufacturing faults do not include: damaged packaging, marked, dented, or deemed defective items due to general wear and tear.
To be eligible for a replacement or refund:
1. Your item must be unused and in the same condition as when you received it.
2. It must be in its original packaging.
Return and Approval Process
Once your return is received and inspected, we will notify you via email regarding the status of your request (approval or rejection).
If approved, replacements will be processed, or refunds will be issued back to your original method of payment within 3-5 business days.
Order Amendments or Cancellations
Unfortunately, we cannot cancel or amend orders after payment has been made.
If you wish to request an amendment, please email support@cosmeticshubkorea.com, and we will do our best to assist you.
Right to Refuse Requests
We reserve the right to deny unreasonable replacement, refund, or exchange requests.
Replacement and Refund Policy
If your request is approved, your replacement or refund will be processed promptly. For refunds, a credit will automatically be applied to your credit card or original method of payment within 3–5 business days.
We reserve the right to deny unreasonable requests for replacements, refunds, or exchanges.
Return Conditions
Products must be unused, with their trade dress, consumer properties, seals, and factory labels intact.
A sales receipt, cash voucher, or other document confirming payment must be provided.
If no proof of payment is available, you still have the right to request a return by referring to testimony.
Return Process
Returns to the online store will be processed within 10 business days of receiving the returned package.
After processing, refunds will be issued to the card used for payment.
The crediting period depends on your issuing bank and typically ranges from 1 to 3 business days after the return is processed.
Conditions for Refusal
The online store reserves the right to deny a return if the product violates the conditions of merchantability. In such cases, all shipping costs for the return will be the responsibility of the customer.
Can I Cancel My Order After Purchase?
Yes, you can. We allow cancellations or changes to your order within 24 hours of payment. If you need to make changes or cancel your order, contact our support team as soon as possible for assistance. Order Cancellations and Changes
If you request to cancel your order, we will refund part of the order amount. A cancellation fee of $5 will be deducted.
Changes to the order (e.g., contact information, delivery address, color, size) are free of charge.
Orders cannot be canceled or modified after 24 hours of payment as most orders are processed and shipped within this timeframe.
Our Guarantee
We stand by the quality of our products. If an item is defective or damaged during transit, you have 30 days from the date of receipt to request an exchange or a full refund.
Exclusions from the Warranty
The following cases are not covered under our warranty:
1.Defects caused by improper use, care, storage, or transportation; actions of third parties; or force majeure events.
2.Lack of a manual in your preferred language.
3.Personal hygiene items.
If product care and usage instructions are not followed, the seller is not liable for the defect.
Returns or Exchanges
If product delivery takes longer than 30 business days, you can request an exchange or a full refund.
If your order expires at the pickup location and is returned to our warehouse, contact us to have it resent.
If an item is defective or damaged in transit, you have 30 days from receipt of your order to request an exchange or a full refund.
Return Processing Time
Returns are processed within 10 business days upon receipt of the returned package. Refunds will be issued to the original payment method, with the crediting time depending on your bank (typically 1–3 business days).
Personal Hygiene Items
Personal care items can only be exchanged or returned under the following conditions:
1 Delivery exceeded 30 business days.
2 The product was defective or damaged during shipment (excluding crumpled packaging).
Replacement or Refund Conditions
To request a replacement or refund:
1 Email us at support@cosmeticshubkorea.com within 30 days of receiving your product.
2 Use the subject line: “Replacement/Refund Request for (#Order Number)”.
3 Include the following details in your email:
Your full name and order details.
The name of the product(s).
Clear photos or videos of the defect or issue.
A detailed description of the problem.