Refund policy

RETURN & REFUND POLICY

We want you to love your K-beauty. If something isn't right, here is how we can help.

1. Returns within 14 days
You can request a return within 14 days of receiving your order. The item must be unopened and unused, in the same condition you received it, and in its original packaging. Please keep your order number or proof of purchase.

For hygiene and safety reasons, cosmetics that have been opened or used cannot be returned, unless the item arrived damaged, defective or incorrect.

2. How to start a return
Email us at support@cosmeticshubkorea.com with your order number and the item(s) you would like to return. Items sent back without an approved return request cannot be accepted.

Once your return is approved, we will email you the return address and instructions. Returns are sent back to our warehouse in South Korea. Return shipping costs are paid by the customer, and we recommend using a trackable shipping service.

3. Damaged, defective or wrong items
Please check your order when it arrives. If an item is damaged, defective or not what you ordered, contact us as soon as possible (ideally within 7 days of delivery) and include:
• a photo of the shipping label (waybill) on the box,
• a photo of the whole box with the label attached,
• a photo of the product in question.
We will send a replacement or a full refund, at no cost to you. Damage to the outer box alone, when the product itself is undamaged, is not considered a damaged item.

4. Refunds
After we receive and inspect your return, we will email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method. Please allow a few business days for your bank or card provider to process it. Original shipping fees are non-refundable.

5. Lost or undelivered parcels
If your tracking shows no movement or your parcel has not arrived, please contact us and we will work with the carrier to locate it. Once the carrier marks a parcel as delivered, compensation follows the carrier's own policy.

Questions? Contact us anytime at support@cosmeticshubkorea.com.